Home | Contact Us

Policies

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund Policy

We offer a 30 day Money Back Guarantee on all accessories, if original packing is retained. Please call our customer service department at (800) 581-5082, in advance to obtain an RMA (Return Merchandise Offer) number within 30 days of purchase date. All refunds will be provided as a credit to the credit card used at the time of purchase within (10) business days upon receipt of the returned merchandise and RMA form.

SHIPPING POLICY

NC Beltone uses UPS and the USPS, to get our products to you. Please contact us if you have any questions about our shipping policy.

BASIC SHIPPING
When you select "Basic Shipping" as your shipping method NC Beltone will determine the most economical shipping method depending on your location, size and weight of your order. NC Beltone will make this decision at their sole discretion. If you need a specific shipping method or guaranteed delivery date we ask that you choose from one of our UPS Guaranteed Delivery services such as 3-Day Select, 2nd Day Air or Next Day Air. All shipping guarantees are made by the carriers themselves. NC Beltone does not guarantee any shipping dates. If you select a guaranteed shipping method and your package does not arrive when guaranteed, please contact us and we will work with the carrier to determine if you are eligible for a shipping refund. Carrier guarantees do not apply in inclement weather, etc. Please visit the carrier's website (i.e., UPS.com) for complete details.

SHIPPING CHARGES
You will be charged the exact amount shown in your shopping cart. For some orders (including orders that exceed a certain weight) you may need to place your order via phone in order for us to custom quote your shipping charges. NC Beltone does not make any money on our shipping charges. In most cases we subsidize some of the shipping costs to keep your delivered price as low as possible.

UNDELIVERABLE PACKAGES
Undeliverable Packages or Unclaimed Packages returned to us will be assessed a return shipping fee equal to the original shipping amount in addition to the original shipping charges to cover the fees assessed to NC Beltone by UPS or USPS for returning the package to us. If the customer requests the package to be re-shipped to them the original shipping charges must again be paid.

TIMEFRAME
NC Beltone will, unless otherwise noted, ship your order within 2 business day (Mon-Fri). If we cannot ship your order within 2 business day we will make a reasonable effort to contact you with the email address and/or phone number provided.

EXPEDITED SHIPMENTS
If you need an expedited shipment please call us immediately and we will do our best to accommodate you.

INSURANCE
If you select a shipping method that includes insurance, NC Beltone will ensure your order for the full value of the contents. Please contact NC Beltone to coordinate efforts and claims against damaged or lost packages. If you select a shipping method that does not include insurance (i.e., Basic Shipping, US Surface Mail, First Class Mail, Media Mail, Priority Mail, etc.) NC Beltone is not responsible for the package once it leaves our warehouse. NC Beltone will not be held liable for any inconvenience caused by lost or damaged packages.

NOTIFICATION
NC Beltone will email you a tracking number at any time if available!